FAQ

Where can I view prices?

Please check out our online catalogue for product details & pricing. Please click on the individual product thumbnails to see full product information.

Do you offer wholesale prices to the trade?

Yes, absolutely. Silk by Design is first and foremost a wholesaler. For trade applications, please create an account on the website and then submit a traders application.

Do you have a showroom in my area?

Unfortunately Silk by Design UK does not currently have a brick & mortar showroom. We do however exhibit at trade shows, including Top Drawer in London, and Spring/Autumn Fair at the Birmingham NEC. Check out our social media and news section for more info on where and when to find us.

Can you make up custom arrangements?

Yes, please contact us with your request and we will be happy to help.

What are your products made from?

Although referred to as “Silk’s”, our flowers and greenery are made from an range of different materials including fabrics, plastics, and natural materials. At Silk by Design we bring together products from several international suppliers to offer our customers a wide range of high-quality products. Our floral arrangements are hand crafted in South Africa by our team of skilled and dedicated florists.

How long does delivery take?

Delivery times depend on the type of products being ordered as well as where they need to be delivered to. Items in stock are generally available within a couple of days. For non-stock or custom items, delivery time is variable, depending on our import schedule.

What are the delivery charges?

Delivery charges are calculated per order and will be shown at checkout. Delivery is free on retail orders over £100, and wholesale orders over £500, within the UK.

Do you offer any guarantee’s?

Silk by Design will replace any items free of charge where defective workmanship is reported within 24 hours of delivery. While we strive to use the best quality florals available at all times, it should be expected that certain flowers l may gradually fade or discolour over time.

Product care?

Our products are recommended for indoor use only and should be kept out of direct sunlight. Exposure to cold temperatures may cause vases to crack and so should be avoided where possible. Dusty or dirty flowers can generally be wiped or washed with cool water and a very mild detergent.